{"title":"Return Policy","description":"\u003ch1\u003eReturn Policy\u003c\/h1\u003e\n\u003cp\u003e\u003cstrong\u003eLast Updated:\u003c\/strong\u003e July 4, 2026\u003c\/p\u003e\n\u003cp\u003eAt RareReal Jewels, we take pride in creating fine jewelry of exceptional quality. If you are not completely satisfied with your purchase, we're here to help.\u003c\/p\u003e\n\u003ch2\u003eReturn Eligibility\u003c\/h2\u003e\n\u003cp\u003eYou may request a return within \u003cstrong\u003e30 days\u003c\/strong\u003e of receiving your order, provided that the item:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eIs unused and unworn.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eIs in its original condition.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eIncludes all original packaging, certificates, and documentation.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eShows no signs of damage, alteration, or misuse.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eNon-Returnable Items\u003c\/h2\u003e\n\u003cp\u003eThe following items are not eligible for return:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eCustom-designed jewelry.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003ePersonalized or engraved items.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eMade-to-order products.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eItems that have been resized or modified at the customer's request.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eFinal sale or clearance items, unless defective.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eReturn Process\u003c\/h2\u003e\n\u003cp\u003eTo initiate a return:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cp\u003eContact our customer support within 30 days of delivery.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eProvide your order number and the reason for your return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eOnce your return request is approved, you will receive return instructions.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eSecurely package the item and ship it using a trackable shipping service.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eReturns sent without prior approval may not be accepted.\u003c\/p\u003e\n\u003ch2\u003eInspection \u0026amp; Refunds\u003c\/h2\u003e\n\u003cp\u003eAfter receiving your returned item, our team will inspect it to ensure it meets our return requirements.\u003c\/p\u003e\n\u003cp\u003eIf approved:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eRefunds will be issued to the original payment method.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eProcessing may take \u003cstrong\u003e5–10 business days\u003c\/strong\u003e after the return is approved.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eDepending on your payment provider, it may take additional time for the refund to appear in your account.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eExchanges\u003c\/h2\u003e\n\u003cp\u003eWe offer exchanges for eligible items if you receive:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eA damaged item.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eA defective product.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eAn incorrect item.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eExchange requests must be submitted promptly after delivery.\u003c\/p\u003e\n\u003ch2\u003eDamaged or Incorrect Orders\u003c\/h2\u003e\n\u003cp\u003eIf your order arrives damaged or you receive the wrong item, please contact us within \u003cstrong\u003e48 hours\u003c\/strong\u003e of delivery and include:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eYour order number.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eClear photographs of the item and packaging.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eA description of the issue.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe will work to resolve the issue as quickly as possible.\u003c\/p\u003e\n\u003ch2\u003eReturn Shipping\u003c\/h2\u003e\n\u003cp\u003eUnless the return is due to our error or a manufacturing defect, customers are responsible for return shipping costs.\u003c\/p\u003e\n\u003cp\u003eWe recommend using a fully insured, trackable shipping service, as RareReal Jewels is not responsible for returns lost or damaged during transit.\u003c\/p\u003e\n\u003ch2\u003eCancellations\u003c\/h2\u003e\n\u003cp\u003eOrders may be cancelled only before production or shipment begins.\u003c\/p\u003e\n\u003cp\u003eOnce production has started for custom or made-to-order jewelry, the order cannot be cancelled.\u003c\/p\u003e\n\u003ch2\u003eContact Us\u003c\/h2\u003e\n\u003cp\u003eIf you have any questions regarding returns, refunds, or exchanges, please contact our customer support through our Contact Us page or the support email listed on our website.\u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0649\/4987\/8861\/collections\/Rectangle_1_7.png?v=1783142941","url":"https:\/\/rarerealjewels.com\/collections\/return-policy.oembed","provider":"RareReal Jewels","version":"1.0","type":"link"}