Customer Service
RareReal Jewels Shipping & Returns
Thank you for shopping with RareReal Jewels. We are committed to delivering fine jewelry with the highest standards of care. Please review our shipping and return policies for a smooth and secure shopping experience. If you need assistance, feel free to Contact Us.
Shipping and Delivery
At RareReal Jewels, every piece of jewelry is carefully inspected and securely packaged before dispatch. Our shipping charges cover order processing, packaging, insurance, and safe transportation.
Orders are processed on business days (Monday–Saturday). Orders placed after 12:00 PM IST will be processed on the next working day. Delivery timelines may vary depending on product availability and delivery location.
| Order Type | Processing Time | Estimated Delivery |
|---|---|---|
| Ready to Ship Jewelry | 1 – 2 Business Days | 3 – 5 Business Days |
| Made to Order Jewelry | 5 – 10 Business Days | 5 – 7 Business Days |
| Custom Jewelry | 10 – 15 Business Days | 5 – 7 Business Days |
*Delivery times are estimates and may vary depending on location, courier services, and external factors.
Returns and Exchanges
Your satisfaction is important to us. If you are not completely satisfied with your RareReal Jewels purchase, you may request a return or exchange under the following conditions:
- The item must be unused and in original condition with all packaging and certificates included.
- Return requests must be initiated within 7 days of delivery.
- Customized, engraved, or made-to-order jewelry cannot be returned.
- Items showing signs of wear or damage may not be eligible for return.
Returning Gifts
If the item was received as a gift, we can issue a RareReal Jewels Store Credit equal to the purchase value once the returned item is inspected and approved.
Return Process
To return an item, please follow these steps:
- Contact our support team or submit a return request through your account.
- Securely pack the jewelry in its original packaging.
- Ship the product using a reliable and insured courier service.
- Once the item is received and inspected, refunds or store credits will be processed within 7–10 business days.
If you have any questions, please contact our RareReal Jewels Customer Support Team for assistance.
