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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
What is the return policy?
We offer returns according to our store return policy. Please check our Return Policy page for complete details and conditions.
How do I know my ring size?
You can provide your ring size during checkout. If you are unsure, our team can guide you with proper ring sizing instructions.
How can I track my order?
Once your order is shipped, we will provide tracking details so you can monitor your delivery status.
Do you provide wholesale pricing?
Yes, we offer competitive factory-direct pricing for wholesalers, retailers, and jewelry businesses with bulk requirements.
Why choose RareReal Jewels?
We provide premium-quality diamonds, expert craftsmanship, certified products, competitive pricing, and reliable worldwide service for jewelry lovers and businesses.
Technical + Theme Questions
What types of diamonds do you offer?
We offer a wide range of certified diamonds, including Natural Diamonds, Lab-Grown Diamonds, and Moissanite in various shapes, sizes, and qualities.
Are your diamonds certified?
Yes, our diamonds come with trusted certifications such as IGI and GIA certificates (where applicable), ensuring authenticity and quality.
Do you offer custom jewelry designs?
Yes, we specialize in custom-made jewelry. You can share your design ideas, references, or requirements, and our team will help create your dream piece.
Where are your diamonds and jewelry manufactured?
Our diamonds and jewelry are manufactured in Surat, India — one of the world's largest diamond manufacturing hubs.
Do you offer worldwide shipping?
Yes, we provide worldwide shipping to customers, retailers, wholesalers, and jewelry brands across the globe.
