1. Acceptance of Terms

Welcome to RareReal Jewels. By accessing or using our website, mobile applications, or purchasing products through our platforms (including Shopify, Magento, Etsy, Amazon, and eBay), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or purchase our products.

These Terms and Conditions constitute a legally binding agreement between you (the "Customer" or "User") and RareReal Jewels, a jewelry company based in Surat, Gujarat, India. We reserve the right to update, modify, or replace any part of these Terms and Conditions at our sole discretion.

2. Eligibility to Use the Website

By using our website and services, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction.
• You have the legal capacity to enter into a binding contract.
• All information you provide is accurate, current, and complete.
• You will use our services only for lawful purposes and in accordance with these Terms and Conditions.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, particularly if we suspect fraudulent activity or violation of these terms.

3. Products and Services

RareReal Jewels specializes in the design, manufacture, and sale of fine jewelry, including but not limited to:

• Lab-Grown Diamonds and Natural Diamonds
• Moissanite Jewelry
• Engagement Rings and Wedding Jewelry
• Earrings, Necklaces, and Bracelets
• Custom-Made and Personalized Jewelry

All products are crafted with care and attention to detail. We strive to provide the highest quality jewelry to our customers worldwide.

4. Product Descriptions and Accuracy

We make every effort to display our products as accurately as possible. However, please note:

• Visual Representation: Product images may appear slightly different from the actual item due to screen settings, monitor calibration, photography lighting, and image processing. Colors, textures, and finishes may vary.
• Gemstone Characteristics: Natural diamonds, lab-grown diamonds, and moissanite may exhibit slight variations in color, clarity, cut, and carat weight. These variations are inherent to gemstones and do not constitute defects.
• Handcrafted Production: As our jewelry is handcrafted, minor variations in dimensions, weight, and design details may occur. These variations are part of the artisanal nature of our products.
• Metal Purity: Metal purity and weight may vary slightly from stated specifications due to manufacturing tolerances.

We do not guarantee that product descriptions, images, or other content on our website are error-free, complete, or current. If a product is not as described, your sole remedy is to return it in accordance with our Returns and Refunds Policy.

5. Pricing and Currency

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders that have already been confirmed.

For international customers, prices may be displayed in your local currency for convenience. However, the final transaction amount will be processed in INR and converted by your payment provider or bank. Exchange rates and conversion fees are determined by your financial institution.

Pricing Errors: In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price, even if the order has been confirmed and payment has been processed. We will notify you promptly and offer a full refund if applicable.

6. Orders and Order Acceptance

When you place an order with RareReal Jewels, you are making an offer to purchase the product(s) subject to these Terms and Conditions. All orders are subject to acceptance and availability.

• Order Confirmation: You will receive an email confirmation once your order has been placed. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason.
• Order Acceptance: Your order is accepted when we ship the product(s) and send you a shipping confirmation email.
• Order Cancellation: We reserve the right to cancel any order if we suspect fraudulent activity, if payment cannot be verified, if the product is out of stock, or if there is a pricing error.

Custom-made and personalized orders may have different acceptance and cancellation policies, as outlined in Section 10.

7. Payment Terms

We accept various payment methods, including credit cards, debit cards, digital wallets, and other payment options as displayed at checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• All payment information is accurate and current.
• You will pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred.

Payment Security: All payment transactions are processed through secure, encrypted payment gateways. We do not store your complete credit card information on our servers.

Payment Verification: We reserve the right to verify payment information and may request additional documentation to confirm your identity and prevent fraud. Orders may be delayed or cancelled if verification cannot be completed.

8. Shipping and Delivery

We ship our products worldwide. Shipping costs, delivery times, and available shipping methods will be displayed at checkout.

• Delivery Timelines: Estimated delivery times are provided for guidance only and are not guaranteed. Actual delivery times may vary due to customs clearance, weather conditions, carrier delays, or other factors beyond our control.
• International Shipping: For international orders, customers are responsible for all customs duties, taxes, and import fees imposed by the destination country. These charges are not included in the product price or shipping cost.
• Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier.

If your order is lost, damaged, or delayed during shipping, please contact us immediately so we can assist you in resolving the issue with the carrier.

9. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within 30 days of delivery for a refund or exchange, subject to the following conditions:

• Products must be in their original condition, unworn, and with all original packaging and documentation.
• Custom-made, personalized, engraved, or resized jewelry is not eligible for return or exchange unless defective.
• Earrings and other pierced jewelry are not eligible for return due to hygiene reasons, unless defective.
• Return shipping costs are the responsibility of the customer unless the product is defective or we made an error.

Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.

Exchanges: If you wish to exchange a product for a different size, style, or design, please contact us to arrange the exchange. Additional charges may apply if the replacement item is of higher value.

For complete details, please refer to our Returns and Refunds Policy available on our website.

10. Custom-Made and Personalized Jewelry

RareReal Jewels offers custom-made and personalized jewelry services. Please note the following:

• Design Approval: Custom orders require your approval of the design before production begins. Once you approve the design and production commences, the order cannot be cancelled.
• Production Time: Custom-made jewelry typically requires 2-6 weeks for production, depending on the complexity of the design. We will provide an estimated completion date at the time of order.
• Non-Returnable: Custom-made, personalized, engraved, or resized jewelry is final sale and cannot be returned, exchanged, or refunded unless the product is defective or does not match the approved design specifications.
• Design Ownership: All custom designs created by RareReal Jewels remain the intellectual property of RareReal Jewels unless otherwise agreed in writing.

11. Ring Sizing and Customer Responsibilities

Accurate ring sizing is essential for a proper fit. We recommend the following:

• Have your finger professionally sized by a jeweler before placing your order.
• Consider factors such as temperature, time of day, and finger swelling when determining your size.
• If you are unsure of your size, contact us for guidance or request a ring sizer.

Resizing: We offer complimentary resizing for eligible rings within 60 days of purchase (one-time only). Resizing is subject to the design and metal type of the ring. Some rings cannot be resized due to their design or gemstone setting.

Customer Responsibility: You are responsible for providing accurate sizing information. Resized rings are considered personalized and may not be eligible for return or exchange.

12. Intellectual Property Rights

All content on the RareReal Jewels website, including but not limited to text, images, logos, graphics, designs, photographs, videos, and software, is the exclusive property of RareReal Jewels or its licensors and is protected by international copyright, trademark, and intellectual property laws.

You may not:

• Reproduce, distribute, modify, or create derivative works from any content without our express written permission.
• Use our trademarks, logos, or brand names without authorization.
• Scrape, copy, or download content from our website for commercial purposes.
• Reverse engineer, decompile, or disassemble any software or technology used on our website.

Unauthorized use of our intellectual property may result in legal action and liability for damages.

13. User Accounts and Account Security

To access certain features of our website, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, violation of these Terms and Conditions, or misuse of our services.

14. Prohibited Uses of the Website

You agree not to use our website or services for any unlawful or prohibited purpose, including but not limited to:

• Violating any local, national, or international laws or regulations.
• Transmitting any harmful, threatening, abusive, defamatory, or obscene content.
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity.
• Interfering with or disrupting the operation of our website or servers.
• Attempting to gain unauthorized access to our systems, accounts, or data.
• Using automated systems (bots, scrapers, etc.) to access or collect data from our website.
• Reselling or redistributing our products without authorization.

Violation of these prohibitions may result in immediate termination of your access to our website and legal action.

15. Reviews, Feedback, and User Content

We welcome and encourage customer reviews and feedback. By submitting reviews, comments, photos, or other content to our website, you grant RareReal Jewels a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content for marketing, promotional, and commercial purposes.

You represent and warrant that:

• You own or have the right to submit the content.
• The content does not violate any third-party rights or applicable laws.
• The content is accurate and not misleading.

We reserve the right to remove, edit, or refuse to publish any content that we deem inappropriate, offensive, or in violation of these Terms and Conditions.

16. Limitation of Liability

To the fullest extent permitted by law, RareReal Jewels, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities.
• Loss of data or information.
• Personal injury or property damage.
• Emotional distress or reputational harm.

Our total liability for any claim arising out of or relating to these Terms and Conditions or your use of our website or products shall not exceed the amount you paid for the product(s) in question.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

17. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Warranties that our website will be uninterrupted, error-free, or secure.
• Warranties regarding the accuracy, reliability, or completeness of content on our website.

We do not warrant that our products will meet your expectations or that defects will be corrected. Your use of our website and purchase of our products is at your sole risk.

18. Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms (including Etsy, Amazon, eBay, and payment processors). These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.

Your interactions with third-party websites are governed by their respective terms and conditions and privacy policies. We encourage you to review these policies before engaging with third-party services.

19. Force Majeure Events

RareReal Jewels shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, or epidemics.
• War, terrorism, civil unrest, or government actions.
• Labor disputes, strikes, or supply chain disruptions.
• Telecommunications or internet failures.
• Carrier delays, customs delays, or transportation issues.

In the event of a force majeure event, we will make reasonable efforts to fulfill our obligations and will notify you of any significant delays.

20. Privacy Policy Reference

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy.

Please review our Privacy Policy, available on our website, to understand our practices regarding your personal data.

21. Modifications to Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms and Conditions.

We encourage you to review these Terms and Conditions periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these terms were last revised.

22. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms and Conditions or your use of our website or products shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

Dispute Resolution: In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. If the dispute cannot be resolved informally, you agree to submit to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, of India.

Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

23. Contact Information