Return Eligibility

At RareReal Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return window from the date of delivery.

To be eligible for a return, the following conditions must be met:

• You must contact our customer support team before initiating a return.
• Items must be unused, unworn, and in their original condition.
• All original packaging, tags, certificates, and accessories must be included.
• The item must not show any signs of wear, damage, or alteration.

Non-Returnable Items

Due to the personalized nature of certain jewelry pieces, the following items are non-returnable and non-refundable:

• Custom-made or made-to-order jewelry
• Personalized or engraved items
• Resized jewelry
• Items specifically created based on customer specifications

These items can only be returned if they arrive damaged, defective, or if we sent you an incorrect item.

Damaged, Defective, or Incorrect Orders

We take great care in packaging and shipping your jewelry. However, if you receive a damaged, defective, or incorrect item, please notify us immediately.

You must report any issues within 48 hours of delivery by contacting our customer support team with the following:

• Clear photos of the damaged or defective item
• Photos of the packaging
• A video showing the issue (if applicable)
• Your order number and description of the problem

Once we verify the issue, we will arrange for a replacement or full refund, including any shipping costs incurred.

Order Cancellations

We understand that plans can change. You may cancel your order before production begins by contacting our customer support team as soon as possible.

Cancellation conditions:

• Returns must be requested within 24 hours of receiving your order.
• Once production has begun, cancellations may not be possible, especially for custom or personalized items.
• If your order has already shipped, you will need to follow our standard return process once you receive the item.

Please contact us immediately at support@rarerealjewels.com if you wish to cancel your order.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved:

• Refunds will be processed to your original payment method within 7-10 business days.
• You will receive a confirmation email once the refund has been issued.
• Depending on your bank or payment provider, it may take an additional 5-7 business days for the refund to appear in your account.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase following our return process and place a new order for the item you prefer.

If you received a defective or incorrect item, we will gladly send you a replacement at no additional cost once we verify the issue.

Return Shipping Responsibility

Customer-initiated returns: You are responsible for the cost of return shipping unless the return is due to our error (damaged, defective, or incorrect item).

Our error: If we sent you a damaged, defective, or incorrect item, we will cover all return shipping costs and provide you with a prepaid return label.

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. RareReal Jewels is not responsible for items lost or damaged during return transit.

International Orders

For international customers, please note the following:

• You are responsible for any customs duties, taxes, or import fees incurred during the original shipment and return.
• These fees are non-refundable and are determined by your country's customs regulations.
• Return shipping costs for international orders are the responsibility of the customer unless the return is due to our error.
• We recommend contacting us before returning an international order to discuss the best return method.

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our customer support team at support@rarerealjewels.com or call us at +91 8460599445 within 14 days of receiving your order.
2. Provide your order number, the item you wish to return, and the reason for the return.
3. Our team will review your request and provide you with return instructions and a return authorization number (if applicable).
4. Carefully package the item in its original packaging with all accessories, certificates, and tags.
5. Ship the item back to us using a trackable shipping method.
6. Once we receive and inspect your return, we will process your refund or replacement.