Frequently Asked Questions (FAQs)

1. What types of jewelry do you offer?

We offer a carefully curated collection of engagement rings, wedding bands, necklaces, earrings, bracelets, pendants, and fine jewelry crafted with Natural Diamonds, Lab Grown Diamonds, Moissanite, Gemstones, and premium precious metals.

2. What metals do you use?

Our jewelry is available in:

• 925 Sterling Silver

• 10K Gold

• 14K Gold

• 18K Gold

• 950 Platinum

3. Are your diamonds authentic?

Yes. We offer both Natural Diamonds and Lab Grown Diamonds. Each product clearly specifies the type of diamond used.

4. Are Lab Grown Diamonds real diamonds?

Yes. Lab Grown Diamonds have the same physical, chemical, and optical properties as natural diamonds. They are genuine diamonds created in advanced laboratory environments.

5. Do your diamonds come with certification?

Selected diamond jewelry includes certification from recognized gemological laboratories where applicable. Product listings will specify whether a certificate is included.

6. Can I customize my jewelry?

Yes. We offer custom jewelry services that allow you to choose your preferred diamond, gemstone, metal, setting, and design to create a unique piece.

7. How long does it take to make my order?

Most orders are handcrafted and typically require 7–14 business days for production before shipping. Custom designs may require additional time.

8. Do you ship internationally?

Yes. We proudly ship to customers worldwide using trusted international shipping partners.

9. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

10. What payment methods do you accept?

We accept secure payments through trusted payment providers available during checkout, including major credit and debit cards and other supported payment options.

11. Can I return my jewelry?

Eligible items may be returned within our return period if they are unused, unworn, and in their original condition. Custom, personalized, or engraved jewelry is generally not eligible for return.

12. Do you offer exchanges?

Yes. Exchanges are available for eligible items, including products that arrive damaged, defective, or incorrect.

13. How should I care for my jewelry?

To keep your jewelry looking its best:

• Store each piece separately.

• Avoid contact with perfumes, lotions, and harsh chemicals.

• Clean gently using a soft jewelry polishing cloth.

• Remove jewelry before swimming, exercising, or performing heavy work.

14. Is my payment information secure?

Yes. We use secure payment processing and industry-standard encryption technologies to help protect your personal and payment information.

15. Can I cancel my order?

Orders may be cancelled before production or shipment begins. Once production has started, especially for custom-made jewelry, cancellations may not be possible.

16. How do I contact customer support?

If you have any questions, our customer support team is happy to assist you. Please visit our Contact Us page or use the email address provided on our website.