Return Policy

Last Updated: July 4, 2026

At RareReal Jewels, we take pride in creating fine jewelry of exceptional quality. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

• Is unused and unworn.

• Is in its original condition.

• Includes all original packaging, certificates, and documentation.

• Shows no signs of damage, alteration, or misuse.

Non-Returnable Items

The following items are not eligible for return:

• Custom-designed jewelry.

• Personalized or engraved items.

• Made-to-order products.

• Items that have been resized or modified at the customer's request.

• Final sale or clearance items, unless defective.

Return Process

To initiate a return:

1. Contact our customer support within 30 days of delivery.

2. Provide your order number and the reason for your return.

3. Once your return request is approved, you will receive return instructions.

4. Securely package the item and ship it using a trackable shipping service.

Returns sent without prior approval may not be accepted.

Inspection & Refunds

After receiving your returned item, our team will inspect it to ensure it meets our return requirements.

If approved:

• Refunds will be issued to the original payment method.

• Processing may take 5–10 business days after the return is approved.

• Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We offer exchanges for eligible items if you receive:

• A damaged item.

• A defective product.

• An incorrect item.

Exchange requests must be submitted promptly after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include:

• Your order number.

• Clear photographs of the item and packaging.

• A description of the issue.

We will work to resolve the issue as quickly as possible.

Return Shipping

Unless the return is due to our error or a manufacturing defect, customers are responsible for return shipping costs.

We recommend using a fully insured, trackable shipping service, as RareReal Jewels is not responsible for returns lost or damaged during transit.

Cancellations

Orders may be cancelled only before production or shipment begins.

Once production has started for custom or made-to-order jewelry, the order cannot be cancelled.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support through our Contact Us page or the support email listed on our website.