Terms & Conditions

Last Updated: July 4, 2026

Welcome to RareReal Jewels. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue use of the website.

2. Products

RareReal Jewels offers fine jewelry crafted with Natural Diamonds, Lab Grown Diamonds, Moissanite, Gemstones, and precious metals including Gold, Silver, and Platinum.

Due to the handcrafted nature of our jewelry:

• Slight variations in color, size, weight, and finish may occur.

• Product images are for illustration purposes and may appear slightly different depending on your screen settings.

• Carat weight, dimensions, and metal weight are approximate unless otherwise specified.

3. Pricing

All prices are displayed in the selected currency.

We reserve the right to:

• Correct pricing errors.

• Update prices without prior notice.

• Cancel orders affected by pricing inaccuracies.

Applicable taxes, customs duties, and shipping charges may be added during checkout depending on your destination.

4. Orders

Once an order is placed, you will receive an order confirmation email.

RareReal Jewels reserves the right to:

• Accept or decline any order.

• Cancel orders suspected of fraud or unauthorized transactions.

• Request additional verification before processing an order.

5. Custom & Personalized Jewelry

Custom-made, engraved, or personalized jewelry is created specifically for you.

Unless the item arrives damaged or incorrect, custom and personalized products cannot be cancelled, returned, or exchanged after production has begun.

6. Payment

We accept secure payments through trusted payment providers available during checkout.

Orders are processed only after successful payment authorization.

7. Shipping

Processing times vary depending on the product.

Estimated delivery dates are not guaranteed and may be affected by:

• Customs clearance

• Weather conditions

• Carrier delays

• Public holidays

• Unexpected events beyond our control

Customers are responsible for providing accurate shipping information.

8. Returns & Exchanges

Eligible items may be returned according to our Return Policy.

Returned products must:

• Be unused.

• Be in original condition.

• Include original packaging and certificates (if applicable).

Customized or engraved items are generally not eligible for return unless defective or incorrect.

9. Warranty

We stand behind the quality of our craftsmanship.

Our warranty covers manufacturing defects but does not cover:

• Normal wear and tear

• Scratches

• Accidental damage

• Improper care

• Loss or theft

• Damage caused by third-party repairs

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page or customer support email listed on our website.